Punjab National Bank (PNB) has made history by becoming the first bank in India to adopt Clari5’s groundbreaking NCRP Integration Solution. This advanced technology integrates seamlessly with the Indian Cyber Crime Coordination Centre’s (I4C) National Cybercrime Reporting Portal (NCRP), marking a transformative step in real-time fraud prevention and automated complaint management.
The Clari5 NCRP Integration Solution enables banks to efficiently process cybercrime complaints across multiple retail banking channels. From Internet and Mobile Banking to ATMs, UPI, and NEFT/RTGS, the platform ensures unparalleled speed and precision while providing a robust framework for fraud prevention and customer security. PNB’s adoption of this innovative system underlines its commitment to safeguarding customer interests and setting new benchmarks for technological advancement in India’s banking sector.
Rivi Varghese, CEO of Clari5, praised the collaboration, stating, “We are honored to partner with Punjab National Bank on this historic achievement. PNB’s visionary leadership and relentless focus on innovation have made it the pioneer in adopting this game-changing solution. This landmark integration not only sets a new benchmark for the Indian banking sector but also strengthens the fight against cybercrime. We extend our sincere gratitude to I4C for their trust and collaboration in driving this secure, real-time complaint-handling framework forward. Together, we are shaping a safer and more resilient financial ecosystem for India.”
Among the key features of the solution are its real-time lien marking, intelligent debit freeze capabilities, and automated reprocessing to prevent data loss during system downtimes. Additionally, dynamic dashboards provide real-time insights, empowering banks to make informed decisions swiftly. The solution is also future-ready to support evolving banking channels, including Credit Cards and Central Bank Digital Currencies (CBDCs).
With this pioneering move, PNB is not only reinforcing its position as a leader in innovation but also inspiring the banking sector to embrace similar technologies to enhance fraud prevention and customer protection across the industry.
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